Use of This Website is Subject To The Following:
Terms and Conditions
You must read and agree to these Terms and Conditions before placing your order for any of our products. By placing your order, you agree to be bound by the following Terms and Conditions:
Disclaimer
You understand that the statements made about our products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease. You understand that the information on this website is provided for educational purposes only and is not intended to be a substitute for informed medical advice or care. Our products are not intended or to be used to treat any disease or medical condition. The products are not intended for use by any individual under 18 years of age and pregnant or lactating women. People with the following conditions should contact a Doctor before consuming any product: high blood pressure, heart, liver, kidney or thyroid disease, diabetes, anemia, depression, anxiety, other psychiatric conditions, a family history of these or other medical conditions, or if taking any prescription, Over The Counter ("OTC") and/or other herbal medications.
Offer Terms
All charges are in US Dollars (USD). We ship our products via US Postal Mail (First Class Mail or Priority Mail, depending on the service selected) the day after you place your order, except that orders placed on holidays or Friday-Sunday will be shipped the following business day or Monday. First Class Mail within the United States generally takes 3 to 4 days for delivery, and Priority Mail within the United States generally takes 2 days for delivery. You may contact our customer service department via postal mail, email, or by using our toll free phone number. Customer service is available during business hours, 7 days a week, excluding US holidays.
The Transaction will show on your Credit Card statement as "LAB" or "SCIENCE".
Refunds and Returns
We believe in complete customer satisfaction. This is reflected in our satisfaction guaranteed return policy. If you are not satisfied with your product for any reason, simply contact us within 30 days of purchase to process your return for the unused part of the product.
To return a product, you will need to obtain a Return Merchandise Authorization (RMA) number by contacting our Customer Service department. Our customer service department will email you an RMA number within 24-48 hours of your request. Please ensure that the RMA number is clearly visible on the outside of the package. We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. Failure to use the product(s) does not constitute a basis for refusing to pay any associated charges. Returned merchandise requires a delivery confirmation from the shipping provider.RMA's may take up to 7 days to process once they are received.
Please note :
1. We cannot process or refund packages marked "Return to Sender."
2. Refunds will be issued to the same credit card that was charged when ordering the product.
Returned products must be sent to the following address:
Zelarin.com C/O GLF
41 Canal Street
Lewiston, ME 04240
RMA # ___________________
Be sure to write your RMA # on the outside of the envelope for proper account credit.
Please note the following terms:
Reversals and Chargebacks
We consider Chargebacks and reversals as potential cases of fraudulent use of our services and/or theft of services, and will be treated as such. We reserve the right to file a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a client if there is fraudulent use and or theft of services.
Customizing Orders
Customer satisfaction is our #1 priority, and we are always interested in making our customers' experience with our products enjoyable and convenient. If you would like to request a custom quantity of products that you to not see listed in one of the the default bundles listed on our website, just call our customer service representatives and we will be happy to discuss a custom order with you. We can't accomodate every request, but we do our best to accomodate where possible. To ensure the highest quality customer care, and to be sure that your order is handled correctly, your call will be recorded and archived for future reference.
Acceptance and legal notice
These Terms and Conditions represent and serve as the entire purchase agreement. By using this website, you agree that you have received legal notification of it.
Intellectual property
The website, and all images and content of this website, are the sole and exclusive property of firsthealthlab.com. No license or ownership rights in or to any of the materials are conveyed to you by virtue of this agreement or by your purchase of any product from the website. All the information, graphics and written materials of this website is protected by the copyright and trademark laws of the United States. None of the materials may be reproduced without our previous consent in writing.
Representations
You hereby represent and warrant that:
1.You are age eighteen (18) or older.
2.You have read this Agreement and thoroughly understand the terms contained.
3.You further represent that firsthealthlab.com has the right to rely upon all information and may contact you by email, telephone or postal mail for any purpose regarding the use of this website
Waiver and Limitation of Liability
You agree to defend, indemnify and hold harmless us and our directors, officers, agents, and employees for any and all costs, fines, claims, damages, charges, or fees (including reasonable attorney's and expert witness' fees) arising by reason of your purchase or use of the website or arising from any breach of the agreement. Any claims arising from the sale or license of goods or services promoted or made available through this program except where limited by law. Our indemnity rights shall not be limited or offset by any contributory negligence by us.
No failure to enforce any provision, assert any right or insist on performance of any provision under this Agreement in any instance shall be deemed a waiver of the ability to enforce such provision, assert such right, or insist on the performance of such obligations in the future. Our failure to enforce your strict performance will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement.
DISPUTE RESOLUTION BY BINDING ARBITRATION
We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information, and the proposed resolution. You agree to contact us with disputes by writing to us at the address provided at the bottom of this webpage. We will contact you by letter to your billing address you provided us.
Instead Of Suing In Court, We Each Agree To Arbitrate Disputes
We each agree to finally settle all disputes (as defined and subject to any specific exceptions below) only by arbitration. In arbitration, there is no judge or jury and review is limited. However, just as a court would, the arbitrator must honor the terms and conditions in this Agreement, the Terms and Conditions, and the Privacy Policy, and can award the same damages and relief, including any attorney’s fees authorized by law. The arbitrator’s decision and award is final and binding, with some exceptions under the Federal Arbitration Act (“FAA”), and judgment on the award may be entered in any court with jurisdiction. We also each agree as follows:
“Disputes” are any claims (including the definition of “claims” contained in the section Limitation of Liability and Disclaimer of Warranty above) or controversies against each other related in any way to this Agreement, the Terms and Conditions, the Privacy Policy, or your purchase and use of the Product. This includes claims you bring against our affiliates, officers, directors, shareholders, employees, independent contractors, telecommunications providers, or agents or other representatives, or that we bring against you.
If either we or you wants to arbitrate a dispute, we each agree to send written notice to the other providing a description of the dispute, previous efforts to resolve the dispute, all supporting documents/information, and the proposed resolution. Notice to you will be sent to your billing address that you provided us and notice to us will be sent to the address listed at the bottom of this webpage. We each agree to make attempts to resolve this dispute within forty-five (45) days of receipt of the notice to arbitrate, then we may submit the dispute to formal arbitration.
The FAA applies to this Agreement and arbitration provision. We each agree that the FAA’s provisions, not state law, govern all questions of whether a dispute is subject to arbitration.
The arbitration will be administered by the National Arbitration Forum (“NAF”) under its arbitration rules. If any NAF rule conflicts with the terms of this Agreement, the terms of this Agreement apply. You can obtain procedures, rules, and fee information from the NAF at 1-800-474-2371 or www.adrforum.com.
Unless we each agree otherwise, the Arbitration will be conducted by a single neutral arbitrator and will take place in the state of your last billing address. The federal or state law that applies to the Agreement will also apply during the Arbitration.
We each agree not to pursue arbitration on a consolidated or classwide basis. We each agree that any arbitration will be solely between you and us (not brought on behalf of or together with another individual’s claim). If for any reason any court or arbitrator hold that this restriction in unconscionable or unenforceable, then this agreement to arbitrate does not apply and the dispute must be brought in court.
We each are responsible for our own costs relating to counsel, experts, and witnesses, as well as any other costs relating to the arbitration.
No Class Actions
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CONSOLIDATED OR CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSION OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITYON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING.
No Trial By Jury
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING.
Entirety of agreement
This Agreement constitutes the entire agreement between the parties with respect to your access and use of the website and your ordering and use of the Products, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matters.
By accessing and using this website, you agree that your access to and use of this website is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the United States.
Customer Service is available 24 hours a day, 7 days a week, excluding US Holidays.
Call Customer Service Toll Free: 1-888-481-1493
Email: support@Zelarin.com
Return Products To:
Zelarin.com C/O GLF
41 Canal Street
Lewiston, ME 04240
Company Address
Zelarin.com C/O GLF
41 Canal Street
Lewiston, ME 04240